Access for All
Here at the Holiday Inn Express Cheltenham, we pride ourselves in making our hotel accessible for all. We understand that every customer has different needs and we aim to make our hotel facilities available and accessible to all of our guests equally. Our hotel offers a range of facilities for guests with a perspective on disability.
• Designated Blue Badge car parking
• Accessible facilities – bar, breakfast area and meeting rooms
• Accessible washroom
• 5 accessible bedrooms
• Induction loops
• Assistance dogs welcome
• Interconnecting carer’s rooms
Our company, Intercontinental Hotels Group, has established a UK-wide training programme to enable our staff to provide the highest levels of service and a welcoming environment for all. The main aim of this programme is to develop our ‘disability confident’ culture as part of our commitment to promoting a truly diverse choice of hotels.
The Holiday Inn Express Cheltenham offer 5 accessible non-smoking and smoking bedrooms and are closely located to the hotel lifts. Each bedroom is fitted with leaver action door handles, time-delay door close mechanisms, emergency pull cords, vibrating pager/alarm, flashing alarm light, grab rails, fixtures and fittings at accessible height, open plan wardrobes with lowered hanging rails, interconnecting rooms for carers, and easy accessibility into other areas of the hotel.
Accessible Meeting Rooms
We are pleased to be able to offer 3 large meeting rooms with easy access for all. Our meeting rooms are located on the ground floor, with double opening doors and spacious design for wheelchair access. Our meeting lunches are flexible to accommodate any special dietary requirements on request, so we can provide a meetings package to suit everyone.
IHG won a National Training Award in recognition of its UK-wide training programme designed to help employees deal more confidently with disabled guests. The programme was developed in response to the Disability Discrimination Act (DDA) and is considered the UK’s number one accolade for businesses, organizations and individuals who have achieved lasting excellence and success through training and learning.
IHG was one of only nine companies in the South East to receive the National Training Award due to its outstanding achievement in workplace training and development.
The awards are organised by UK Skills on behalf of the Department for Education and Skills and are celebrated at 3 levels, of which IHG won the top category:
- Highly Commended – showing great potential and a dedication to excellence through training
- Regional Training Awards – demonstrating outstanding achievement in their region in England
- National Training Awards – demonstrating exceptional achievement made through training and development, selected from across the UK.